Having trouble with your shutter button?

 

These steps work for 99% of our customers...

  1. Restart the phone (Apple users - hold down the home and power button at the same time/ Android - consult your manual)
  2. Make sure the audio jack is fully inserted
  3. Close Spotify if you happen to have that App open 


    Android Users

    Each Android is different, but generally:

    1. Open Camera App
    2. Click the GEAR icon
    3. Click on the Volume Control Key
    4. Set the Volume Control to Take Pictures
    Watch the video to learn more, consult your manual or google it!

     

    Apple Users

    If rebooting your phone does not work (there's a known Apple bug), you can RESET your settings. If you want to try that, go to:

    1. Settings
    2. General
    3. Scroll to the bottom and hit the Reset all settings button.


    * Be sure NOT to select Erase all content. Note that this WILL revert your settings back to the original ... so your background image will revert to apple defaults and you'll probably get a bunch of prompts to allow/ enable things. Just FYI.



    If the above steps do not work, please send us a Support ticket.